Can you tell me more about your company?
The Green Maid® is a professional cleaning service which uses non-toxic, environmentally safe products and practices to clean your home or business .
We provide professional green cleaning services for Chicagoland homes and businesses, using non-toxic, bio-degradable & earth-friendly cleaning products
Where are you located? What areas to you cover?
The Green Maid® is headquartered in Evanston, IL, just
north of Chicago. We service the entire Chicagoland area from the Loop all
the way to the North, Northwest and selected Western Suburbs. Our service area is steadily
expanding, so please contact our office directly to inquire about your location.
Are you licensed/bonded?
Yes! The Green Maid is appropriately bonded and insured
to operate in the State of Illinois. All of our cleaning staff are thoroughly background-checked
and professionally classroom and field-trained before they are assigned to a customer
Do you accept debit or credit cards?
Yes. We accept cash, checks and all major credit cards.
Do you work Saturdays?
What hours do you provide services?
Monday - Friday 8am - 5pm
Saturday 9am-3pm (or as needed) *special appointments and pricing
may be arranged*
What kind of products do you use?
We use only the best Green Seal-certified cleaning products from a variety of manufacturers. We also use mops and cleaning anti-microbial
cloths made of microfibers that guarantee more effective dusting and cleaning than
regular cotton rags or paper products. The Green Maid® never uses harsh or
toxic chemicals. Our goal is to help area families and businesses significantly
improve their indoor air quality, while maintaining eco-consciousness.
How does it work?
Contact our office for an initial consultation and estimate. During this consultation our customer service representative will inquire about the following:
Determine the size of your home
Ascertain the number of rooms to be cleaned
Consult with you to get an idea of what the priorities
areas are for cleaning
Estimate how long it will take to provide this service
We review these estimates with you and once agreed, we
can set your home up with a cleaning schedule of your preference immediately.
We have customers on weekly, bi-weekly and even monthly schedules.
Who is Green Seal?
Green Seal is a nationally recognized, independent, non-profit
organization that identifies and promotes
products and services that meet ever-evolving environmental
What if I will not be home
at the time of appointment?
The Green Maid is bonded and insured. If you would prefer services
be performed while you are away, we have standard procedures for secure key storage
and work with you to get special instructions for access to your home or business
Once we get the key/keys from you then we will keep them in a safe in our offices
and at the time of cleaning the lead person will get it and keep it until he or
to our facilities.
Are your products safe?
Our products are Green Seal-certified and in
many cases are jointly recognized by the EPA for their environmental safety.
Can this service really make
It takes many small decisions to add up to massive
This can be just the beginning for your family or business
to take a stand and make a very necessary change.
Will the maids be using stepping
stools or step ladders?
Our personnel will be instructed not to use stepping stools
or any type of ladder and will be equipped with telescopic style brooms and portable
vacuums capable of reaching high surfaces to minimize falling accidents and/or damage
Is your work guaranteed?
Yes it is.
Part of our process is to have you check the work
before our cleaning teams leave your home.
The Team Lead is will
confirm that you
are satisfied with the work performed
and make adjustments if necessary,
provided that the
adjustment is not outside the scope of the original instructions.
If you happen not to be home when our service team
leaves, you may visit our website to provide feedback about that week’s visitation.
Using The Green Maid® website, you can provide general feedback concerning the work
performed on a specific date.
any reason you are unsatisfied,
we can make arrangements to return to the work site
within 24 hours to clean a room or area room according to your specifications free
Is the personnel trained?
Our company policy is to train all our employees
in customer relations, cleaning practices, product handling and safety practices
before we send them out to client homes and businesses.
There is always an assigned Team Leader who is the main
point of contact on site.
This person will direct the other team members and
will be available for direct questions from you, our customer.
A quality control representative continually makes rounds
to client sites to perform random spot checks while client sites are being cleaned
to inspect personell and procedures and insure the best level of service at all
Will the same people clean
If that is your preference then this will be arranged for
Please note, there may be an occasional rotation of an
individual team member
due to unforeseen circumstances.